Shop the John Lewis sale with the new free virtual personal shopping experience

Fancy a trip around John Lewis – and perhaps even the sale – with one of the store’s partners to help you shop without leaving home? Here's how

John Lewis virtual personal shopping
(Image credit: John Lewis)

John Lewis is a store we always love to browse online, but visiting the shops is always on our agenda, too. One of the aspects of a trip to John Lewis that we really appreciate is the opportunity to talk to the knowledgeable and friendly staff there. These partners, as they’re known, help with everything from choosing the right lightbulb to selecting the best big screen TV – and with all our home requirements in between. 

If you’re a fellow fan of the store experience, you’ll be delighted to know that you can replicate it from home now, with the launch of virtual personal shopping appointments from John Lewis. Even better, you don’t have to pay a penny.

During an appointment your personal shopper will show you round the areas of the shop you want to visit, point out the products they think will suit you, and answer any questions. They can make suggestions and recommendations on buys such as gifts, bedding, cookware and toys, and if you’re after something that needs particular know-how – say a tablet or phone – their expert colleagues will provide input.

The appointment takes place via Zoom and is 30 minutes long. You’ll have to answer some questions beforehand so your shopper can get set for your virtual visit. Decide to buy something (or, ahem, a lot) during the appointment? Buys can be delivered, or you can pick them up from your local store at the collection point. 

The personal shoppers are based in Peter Jones in London and the Southampton store, but the free service can be used by any UK customer. Want to try it out? Book an appointment.