Brit's growing discontent with housing revealed

New YouGov poll points to a mounting discontent about a range of housing-related problems among the vast majority of UK residents

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There is increasing unhappiness amongst UK homebuyers and renters alike about a range of housing-related issues, such as poor build quality and unfair management fees, a new survey has shown. 

Of the 2,000 people polled in 2019 Homeowner Survey results by YouGov, nearly two thirds (63 per cent) report serious concerns about the declining quality of the UK housing stock, up 6 per cent from 2018. The number of renters who feel concerns about poor-quality housing is even greater, at 69 per cent. 

Paula Higgins, Chief Executive of HomeOwners Alliance, comments, 'It is shocking in a country that is a leading world economy that so many people have serious concerns about the quality of our old and new housing stock, whether they are renting or are owner occupiers. We need more decent housing for more of us.'

Leaseholds were another area identified by home owners as a growing concern, with three in five UK adults (60 per cent) believing the freehold/leasehold system to be a serious problem – up a staggering 42 per cent from 2015. More than a quarter (26 per cent) of leaseholders complained about the high cost of works and management fees, while just under a quarter objected to unfair service charges (22 per cent) and a lack of control over which major works are done (23 per cent). 

These concerns have been registered by the government, with a Select Committee report from 19 March calling for a reform on the leasehold system that leaves so many home owners worse off. 

'The HomeOwners Alliance urges the Government to take action now to abolish the leasehold system,' continues Paula Higgins. 'Only last week MPs highlighted the fact that developers, freeholders and managing agents treat homeowners as a source of steady profit.   

'As a membership organisation representing homeowners, we want to see a better deal. If the Government was really serious about this then they should commit themselves to widespread reform instead of the piecemeal approach they have adopted – making well intentioned announcements with no timetable for action. They can’t hide behind Brexit while homeowners continue being mis-sold leasehold, left trapped in their own homes with rising ground rents and unable to buy the freehold.'

The plight of first time buyers and declining levels of home ownership continue to be leading concerns, with 91 per cent of would-be home owners saying that getting on the property ladder is a serious problem. Concerns about negative equity and the poor quality of some new build housing are also prominent, with the proportion of people in Northern Ireland especially worried about negative equity at 69 per cent. 

'The results of this survey cast another dark shadow over a housing industry rife with systematic faults,' comments Kim Vernau, Chief Executive Officer of BLP Insurance. 'The Government and the housebuilding industry have come under severe pressure to meet targets and boost housing volumes. This has resulted in a noticeable drop in both the practical design and build quality of new houses, as well as poorly thought through schemes, such as Help to Buy.

'The government scheme has buoyed the residential sector, keeping prices artificially high, but cracks have started to appear, and its collapse could leave thousands of first time buyers stranded in negative equity. In an already stagnating market, where harmful practices like guzundering are commonplace, poor quality of build and the plausible threat of depreciating asset value are compounding pre-existing caution from potential buyers and investors. To restore confidence in a faltering sector, more emphasis needs to be placed on improving quality of build and resisting short-term populist solutions to our deepening housing crisis.'

One thing is clear: there is a growing consensus between home owners (current and prospective) and industry experts about the urgent need for reform in many areas of UK housing; both current home owners and those hoping to own their own home would benefit from immediate and decisive legislative action to better protect their rights.