Consumer
Latest Updates
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What to do if you have a problem with your Black Friday purchase
So you've snagged a Black Friday deal... but what if you have a problem with your purchase – perhaps you regret it or it doesn't arrive? Follow our handy guide to Black Friday returns
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How to compare quotes from tradespeople
If you’ve asked for prices from builders, designers, plumbers and electricians, discover how to analyse all of your quotes to make sure you get the best deal
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Need to know: product recalls
Bought an item that has been subject to recall? Discover what to do and your consumer rights if the manufacturer fails to deliver a solution
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Poor internet access? You could get your money back
Consumers may now have greater rights to claim compensation for failed internet coverage - great news if your connection is slow or fails to load
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How long does it take to buy a house?
In a competitive property market, the decision to buy a house can take less than an hour, according to latest research
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5 things to do before applying for finance for your project
How likely are you to be accepted for a loan or credit card to pay for your home improvement? Consumer journalist Jennifer Newton shares top tips to prepare for your application
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Your extended warranty questions answered
If you’ve taken out an extended warranty policy on a household appliance, or are thinking of purchasing one, here’s everything you need to know
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What does the Consumer Rights Act mean for you?
In the biggest change to consumer law for a generation, the new Consumer Rights Act makes shopping rights easier to understand
